Complaint

Your order is damaged or not complete?

We are very sorry about this. In order for us to help you as quickly as possible, please submit the complaint via this page. In order for us to be able to help you quickly, we need your order number and a brief description of the fault. Ideally, you should already attach meaningful pictures to your complaint.

Frequently asked questions

1. What happens after my complaint?

If your complaint is about transport damage, we will try to have the damaged parts remade as quickly as possible. If you would like to keep the parts, we are also happy to offer a discount. If errors have occurred during production, we will clarify the case with our producers.

2. How long does it take before I receive a response?

As a rule, you will receive an initial response within 5 working days.

3. I am only missing small parts, what can I do?

We keep many small parts in stock in our office and can ship them at short notice. Please feel free to use the form or give us a call.

4. Can I return my order?

As we do not have any stock items and each piece of furniture is made individually for the customer, we unfortunately cannot take back custom-made furniture. We ask for your understanding.

Further services